Lily Lolo Subscription

What is the Lily Lolo subscription?

Lily Lolo subscriptions is the most convenient way to receive your favorite products on a regular schedule. Simply choose your preferred products and set your desired delivery frequency.

The service is easy to use and fully customizable, allowing you to make changes online whenever needed. Just let us know how often you want your products, and we'll handle the rest. You always have complete control over your subscription, and we send an email reminder 3 days before each payment.

How do I enroll in Lily Lolo subscription?

Joining Lily Lolo Subscription is simple and convenient. You can do it while browsing a product page as usual. To get started, just select the subscription option for your desired product, choose your preferred shipment frequency, and proceed to checkout as usual. Please note that a user account is required. You can log in or create an account at checkout.

How subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by Lily Lolo after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge you each month and you will get the products to your doorstep each month, without the need to place the order by yourself

What are the benefits?

You’ll receive 10% off your every order until you cancel. It’s our way of rewarding you for planning ahead.

Where is it available?

Currently, it's offered to customers in both the US and Canada.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Can I add items to my upcoming subscription order?

Of course. You can add products to your subscription in the customer portal. Just click on the edit button in the products card and edit, remove, or add products to your subscription.

What payment methods are accepted?

All subscription orders require payment by Credit Card, ShopPay, or GooglePay.

Can I use coupons in a subscription order?

Coupon codes or reward points cannot be applied to Lily Lolo subscription orders.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.

What are Lily Lolo subscription terms?

All the subscription items will be shipped automatically according to the schedule you’ve set until you decide to cancel. By placing this order, you authorize us to charge your Credit Card, ShopPay, or GooglePay for future shipments based on your chosen frequency and quantity. Please note that the cost of each shipment may vary depending on the order total. 

For any questions about your subscription, please reach out to our customer service team at questions@lilylolo.us.